NYX Hauling to the UK – MsCuppyCakes RANTY UPDATE

Posted by Lipglossiping On August - 22 - 2009

Part 1 & Part 2 of the saga… and don’t read further if you’re offended by swearing.

…So, my original order was made back in May and included lipsticks, loose pearl eyeshadows and nail polishes.

I received 2/3 of my order 2 weeks later with the rest being marked as Out of Stock on the invoice.  I didn’t think anymore of it and assumed that I’d be refunded for whatever was unavailable.

Fast forward a couple of months and the rest of my order still hadn’t arrived.  Neither had my refund.  I was busy being a new mum, so was preoccupied with other things and not overly concerned about this.

I emailed them in July to query what was going on as I hadn’t heard a dickie bird from them and they replied promptly to let me know that my items were going to be shipped that week.  They weren’t infact shipped until the end of the month and I wasn’t notified of this until I had chased them up a couple more times.

We’re now heading towards the end of August, and I emailed to tell them that I still hadn’t received my order and I wanted a refund for the items not received.

I had a one line reply telling me to go check with my customs office.

That totally got my back up.  No apologies, nothing… just a ‘we sent it’?  Fuck off, I’ve waited since May for you to pull your fingers out of  your bums and send me my order and now that it’s lost somewhere over the Atlantic you tell ME to chase it up?

I’m gonna do a long story short thing here, because quite frankly… I’m boring myself thinking about the whole thing now.  It wasn’t a huge amount of money – but it’s the insincere “have a nice day (we don’t actually give a shit)” attitude they displayed towards the whole sorry saga which turned me into a dog with a bone on this one.

After some more emails which mainly involved them telling me what great communicators they felt they were whilst I tried not to piss myself with laughter over the irony, I got an email this morning…

…We will not continue back and forth email, as it is clear we view this situation very differently.

We have issued you a refund.

in other words: “You don’t half go on, we thought you’d have buggered off by now – so take this and piss off”.

I can do that! ‘Cos your stock buying abilities suck, your communication skills are non-existent and most of all… the name of your shop is rubbish.


15 Responses to “NYX Hauling to the UK – MsCuppyCakes RANTY UPDATE”

  1. mizzworthy says:

    OMG – How Fucking rude! I’m glad you did this post, as I will now def not order from this company – appaling customer services!

    Like or Dislike: Thumb up 0 Thumb down 0

  2. i’ve used MsCuppyCakes before but don’t think i would again
    not worth the bother!
    xx

    Like or Dislike: Thumb up 0 Thumb down 0

  3. VexInTheCity says:

    Oh dear! I follow MsCuppycakes on Twitter and have had a NYX query dealt with by her quickly before. What’s up with that shit service?! I won’t be reccing her to anybody else in future.

    Sorry, but you don’t treat your paying customers, the ones keeping you in bloody business like that!

    Like or Dislike: Thumb up 0 Thumb down 0

  4. Ooh, that was quick – you all love a good rant!

    Thanks ladies, she kept referring me to their stock/shiping policy which says (and I’ll break it down):

    “ALL ITEMS ARE SUBJECT TO AVAILABILITY. At times we run out of stock and will do our best to fill your order.” (perfectly reasonable).

    “We do our best to stay informed from NYX and Red Cherry when items are in/out of stock.” (shame you don’t do your best to inform your customers too though. She said that a notice was put up on the website informing customers of delays… not good enough. The contract to buy is with ME, so contact ME directly. I don’t hang around on your website all day so it’s perfectly reasonable that I didn’t see notice of the general delay.)

    “In the event your order contains out of stock items, the remaining portion of your order will be shipped and either a refund or second shipment will follow for the out of stock item.” (That’s fine, but I did ask when the cutoff period was for refunding on OOS items as I thought that a 2 month wait with no refund was excessive. She didn’t reply to that question).

    So there ya go.

    Honestly, I’m just gutted to have had such a crappy experience with them. Their shipping rates are awesome for international buyers and I dearly wanted to love them.

    Bottom line though…

    1. There’s a really good chance that they won’t have your whole order in stock.
    2. It may well take a few months for them to gather up the OOS items and send them to you.
    3. They won’t inform you directly by email if there are any problems with your order (although they may put a notice up on their website).
    4. If your order subsequently gets lost, tough shit.

    You spend your money and you take your chances methinks!

    Gawd, I really do go on don’t I? No wonder she refunded me to shut me up.

    Like or Dislike: Thumb up 0 Thumb down 0

  5. thank you for following me :)
    xx

    Like or Dislike: Thumb up 0 Thumb down 0

  6. Cassie says:

    I hate that you experienced that! I’m expecting a shipment from them soon, so I’ll definitely keep an eye out for that!

    Like or Dislike: Thumb up 0 Thumb down 0

  7. Sounds HORRIBLE! Will stay away from them.

    Like or Dislike: Thumb up 0 Thumb down 0

  8. Rhamnousia says:

    That is really crap, I hate shitty service when they make you feel like the villian even though you’re the one keeping them in business.

    I was just watching Corrie and Norris said something about unhappy customers talking more than happy ones which is a point, How can they think it’s ok to keep your money for that long and not say anything? Whenever I sell anything and there’s even the slightest delay I tell the person because if I was the buyer, I’d like to be kept in the know.

    Like or Dislike: Thumb up 0 Thumb down 0

  9. Oh, that’s pretty poor. I have always heard only good things about them but this really has put me off.

    At the end of the day, all they needed to do was be a bit more friendly and upfront.

    Like or Dislike: Thumb up 0 Thumb down 0

  10. VexInTheCity says:

    Yeah it’s true you’re more likely to tell people of the crap service you’ve had than the good.

    Like or Dislike: Thumb up 0 Thumb down 0

  11. tali says:

    What shits… never gomnna order from them!!

    Like or Dislike: Thumb up 0 Thumb down 0

  12. Thank You for all being cross on my behalf – therapeutic this ranting innit?

    I work in the service industry myself, and my number one rule is to keep my clients up-to-date. Things do go wrong, I make mistakes… we’re only human. Above all else, my clients appreciate being kept in the loop. If there’s gonna be a delay, I let them know and apologise for it. If I can’t get them the part they want, I let them know and suggest alternatives… simples!

    Like or Dislike: Thumb up 0 Thumb down 0

  13. [...] this in mind, after my previous experiences trying to get my hands on some NYX products from across the pond you can imagine my slight [...]

    Like or Dislike: Thumb up 0 Thumb down 0

  14. Grrarl says:

    I feel so terrible that you have to go through such a tremendously upsetting situation and am preparing myself for the worse now since I’ve just e-mailed them regarding my package which never arrived. Here are the details:

    I bought 8 items from them last month.
    Here are the dates:

    21 September 2009: Order and Payment made

    30 September 2009: Confirmation of my Order and Payment, mail stated – will ship in 2 to 3 days. The website said shipping will occur in 7 to 10 days time. But this was a confirmation 9 days later and they instead say to +2 to +3 days more for shipping, making it 10/11 days after order was made before they ship.

    6 October 2009: Notification that items have been shipped (took 6 days after confirmation mail to ship although confirmation mail said 2 – 3 days, therefore making it a total of 15 days after day of order/payment to ship the item out. Even if I were to just take into account working days, i.e. 15 – 4 = 11, it is still not the number of days as they claimed shipping would take place.

    It is currently 5 November, 30 days after shipping took place, or 22 working days. I am still waiting for my mail, hopefully not lost forever or missing OOS items.

    I never had any problems with any items ordered from the U.S. (I am from Singapore) and I regularly purchase things online (at least twice a week). Will let you know if I get “flipped off” by them in the mail regarding my package.

    Like or Dislike: Thumb up 0 Thumb down 0

  15. Lucy says:

    This isn’t the first (or the third) time I’ve heard of crap experiences with Mscuppycakes.
    Consider them avoided! I’ll be off to Cherryculture now…

    Like or Dislike: Thumb up 0 Thumb down 0

Leave a Reply

RANDOM

Au Revoirs Les Micellars! Out with the old, in the with the new...

Don’t panic!  I’m not really saying goodbye to the much-loved micellar craze! Au contraire (Rodney), I haven’t found a better complement to my skincare routine …

Revlon Grow Luscious Mascara Review

The new Revlon Grow Luscious mascara had me all confused.  It promises to promote stronger, longer lashes and with all these ‘lash enhancing’ products entering …

Max Factor 2000 Calorie Dramatic Look Mascara - Review

So, I’ve been wearing Max Factor’s old volumising favourite 2000 Calorie mascara for a few days now, and I’m really rather impressed. Firstly, I hate, HATE the …

ByTerry founder Terry de Gunzburg appearing at SpaceNK

Terry de Gunzburg, founder of cult beauty brand By Terry is making a one day personal appearance on Wednesday 17th November at the Space NK …

Red Lip Series: Kevyn Aucoin The Expert Lip Tint in Dantique

It’s been a while huh?  I’m thinking that the temperature has dropped enough now to kick-start the red lip series again… I’m easing myself back …

Launching Today: YSL Rouge Pur Couture Vernis à Lèvres

Oh boy, oh boy.  Forget cards, flowers, and chocolates and check out these beauties from YSL new to the counter today. The YSL Rouge Pur …

Pink Week: RetarDEX Oral Spray

What is It? RetarDEX Oral Spray is an alcohol-free pump action spray that promises to eliminate bad breath compunds and kill bacteria that cause tooth …

Urban Decay Book of Shadows Vol II (Swatches)

Further to my previous post, I’ve had a couple of requests for swatches… so here they are (in all their glory!) Hope that’s useful!

Things I’ve learned from beauty blogging…

There were many, many more things I wanted to add to this list… perhaps it will be an ongoing project.  I was sat in the …

Another for the collection... Bobbi Brown Illluminating Bronzer in Bali Brown

I like these Bobbi Brown Illuminating Bronzers… they’re lovely for fair skin types who quite like the idea of bronzers but just don’t really know …

POPULAR

CLOSED: Competition Time: Givenchy Very Irresistible L'eau en Rose Perfume!

Want to really spoil Mum this Mother’s Day?  Or perhaps you just want to spoil yourself?  It’s ok… I won’t judge… there are plenty of …

CLOSED - Win it! The Body Shop Expert Brush Collection

I don’t know about you, but I woke up this morning with a distinct “Hello Monday morning, I’ve been expecting you…” kinda feeling.  Maybe it’s …

Win a gorgeous "glow" trio with prizes from Urban Decay, New CID, & Arbonne!

COMPETITION NOW CLOSED! WINNER IS: “IZABELLA” (COMMENT #96045) – WINNER HAS BEEN EMAILED!   It’s still January, the MET office have just issued yet another …

Hello? Is this thing on?

Phew, that was a little unexpected. For those of you who haven’t had the misfortune of reading my hand-wringing tweets and woe-ridden facebook updates, let …

Big savings on French Pharmacy brands, win my Escentual.com top picks!

I’m of the firm opinion that for the money, French pharmacy brands offer some of the best solutions for diffcult skin-types. Escentual.com have long been …

Win it! 3 EcoTools Bamboo Bronzer Brushes to win!

I’ve written about these before, you know I love them, I want you to love them too! So why not have a go at winning …

FOTD Busting out of the comfort zone!

You may recall my bitter moans last week about how when presented with a rare opportunity to spend an indecent amount of time playing with …

Dear Obesity...

We have been together for over 20 years, our lives so entwined that I’ve never been sure how to live without you.  I would like …

Urban Decay The Black Palette - Photos & Swatches

The soon-to-be-released Black Palette from US eyeshadow maestro’s Urban Decay is an altogether darker affair than the recent Naked set… The Black Palette includes 6, …

Avoid the brush off with Oral-B Pro-Expert

There’s a new toothpaste in town. It’s lean, mean and err not very minty as it happens.  Featuring the revolutionary bacteria-busting ingredient Stabilised Stannous Flouride, …

COMMENTS

  • Categories

  • Archives

  • Admin

  • Ads