…So, my original order was made back in May and included lipsticks, loose pearl eyeshadows and nail polishes.
I received 2/3 of my order 2 weeks later with the rest being marked as Out of Stock on the invoice. I didn’t think anymore of it and assumed that I’d be refunded for whatever was unavailable.
Fast forward a couple of months and the rest of my order still hadn’t arrived. Neither had my refund. I was busy being a new mum, so was preoccupied with other things and not overly concerned about this.
I emailed them in July to query what was going on as I hadn’t heard a dickie bird from them and they replied promptly to let me know that my items were going to be shipped that week. They weren’t infact shipped until the end of the month and I wasn’t notified of this until I had chased them up a couple more times.
We’re now heading towards the end of August, and I emailed to tell them that I still hadn’t received my order and I wanted a refund for the items not received.
I had a one line reply telling me to go check with my customs office.
That totally got my back up. No apologies, nothing… just a ‘we sent it’? Fuck off, I’ve waited since May for you to pull your fingers out of your bums and send me my order and now that it’s lost somewhere over the Atlantic you tell ME to chase it up?
I’m gonna do a long story short thing here, because quite frankly… I’m boring myself thinking about the whole thing now. It wasn’t a huge amount of money – but it’s the insincere “have a nice day (we don’t actually give a shit)” attitude they displayed towards the whole sorry saga which turned me into a dog with a bone on this one.
After some more emails which mainly involved them telling me what great communicators they felt they were whilst I tried not to piss myself with laughter over the irony, I got an email this morning…
…We will not continue back and forth email, as it is clear we view this situation very differently.
We have issued you a refund.
in other words: “You don’t half go on, we thought you’d have buggered off by now - so take this and piss off”.
I can do that! ‘Cos your stock buying abilities suck, your communication skills are non-existent and most of all… the name of your shop is rubbish.