PSA: Did you get overcharged at Debenhams?

Posted by Lipglossiping On August - 21 - 2010

Last weekend, Lipglossiping reader Charlotte (what a great name!) alerted me to the fact that Debenhams online were charging £35 each for the new Limited Edition Soft Touch Chanel Eyeshadows in Taupe Grisé and Vert Khaki.

Yeah, really….

I informed Debenhams of this last Sunday evening (15th August) and was told that the misprice was indeed a technical error… 3 days later, on Wednesday evening… the error was fixed.

I’ve since asked Debenhams Beauty if customers would automatically be refunded if they had been overcharged.  Unfortunately, the answer is no.  I quote:

If you bought it at the higher price you need to call our Customer Services on 08445 616161 with your order number to sort out refund!

So there you have it.  If you’ve been stung by this technical error, hopefully you’ll realise and get in contact with Debenhams who will then happily refund you.

Although it doesn’t quite end there…

Charlotte claims that her local Debenhams counter in Ipswich also charged her £35 each for the eyeshadows, though I have no way of verifying this.  Perhaps they were following the online pricing?  I’m not sure… but it might be wise for Debenhams to get a memo out to their counters to ensure that customers aren’t paying over the odds for the new releases.  STAT!

I mean sure… they’re pretty, but they’re not THAT pretty.

Have you paid over the odds for these new releases or seen your local counter charging more than £19.50 a piece?


12 Responses to “PSA: Did you get overcharged at Debenhams?”

  1. Karleigh says:

    im not even going to tell you how much I hate Debenhams, everything they do is a fcuk up.

    x

  2. charlotte says:

    Wow I have been mentioned in blog land!

    Just to let you know I approached my counter today and received a refund, no quibbles, although I did complain that being overcharged £31 in total was quite a mistake for such a big company, I can’t help thinking that maybe they were trying to profit from the hype that sounds limited edition collections.

    I also want to thank Charlotte for contacting customer services and letting me personally know that i could get a refund, I am now trying to work out what to spend it on!

  3. ZebyK says:

    Oh my! I thought they had only overcharged by a couple of pounds…but that is a huge error!! For what is supposed to be a huge & reliable company that is a really bad mistake…and you know it would never ever happen the other way round where they undercharged us, right? Well done Charlotte for noticing it! :) Xxx

    Eye to The Keyhole

  4. Anitacska says:

    Erm, what I don’t understand is how anyone would be so stupid as to pay £35 for a single Chanel shadow in the first place? Surely you would notice it at the check out?! You can blame Debenhams as much as you like and it’s a big mistake on their part, but nobody HAD to pay this higher price!

    • Not everyone is aware of the prices and sometimes people really do just order things whilst distracted – I know I have in the past and done things like picked the wrong shade online.

      I think calling people ‘stupid’ is a bit unkind and not particularly constructive.

      I’m not blaming or hating on Debenhams. It’s titled “Public Service Announcement” and I decided to post it when I became aware that refunds would need to be asked for.

      I don’t have a problem with this situation but I want to make people aware of the situation incase they were affected.

      • Anitacska says:

        No you’re not blaming or hating them, but some of your commenters were. All I’m saying is, people should be more aware of what they’re doing and maybe take some responsibility for their actions rather than blaming others if they make a mistake. Although it was Debenhams fault that they put the wrong price, and people are right to complain, they should’ve been aware of the fact that these eyeshadows cost significantly less usually/elsewhere. It’s just common sense.

        • You have some really valid points Anitacska and I appreciate you coming back to explain them.

          I just think that perhaps if you’d elaborated on this in the first place it would have been a little kinder to someone who I don’t think deserved to be called ‘stupid’.

          xx

  5. Rhamnousia says:

    Anitacska: Wow, that’s a bit harsh isn’t it? Maybe people thought that was the correct price for the eyeshadow?

    Anyway, re. them not refunding, that’s pretty harsh as it was their mistake but *lawyer head on* caveat emptor and all that.

  6. Glad I bought mine at John Lewis! x

  7. charlotte says:

    sorry if I caused a fight, but I would like to clarify why I didn’t query it at the till.

    I buy all my chanel at a counter and not that frequently, however the fall collection had several things I wanted so I hauled it in one go, it included eyeshadows, glosses, blushes and a mascara.
    As a result of having a decent haul I “stupid” did not even thinking to check what came up on the till, after all I expect chanel to be expensive.

    It wasn’t till I was surfing the chanel website later looking at other available shades that I might like to look at in future that day that I realised the website had the 2 new single shadows significantly more expensive than the others and that was when I checked my receipt, i paid the same as the website.

    Until I saw Lipglossipings post saying she paid £19.50 that I realised I might have paid too much. At the time I didn’t think much more than I was silly and should have order online from elsewhere, but i like where possible to swatch before I buy.

    Lipglossiping did some much welcome research, which enabled me to get a refund! This is not meant to be a witch hunt for debenhams.

    This post was just a note to people who could like me have unwhittlingly paid far to much purely for not knowing the individual price for each item sold by chanel.

    Sorry if that makes me less knowledgable to the make up community, but I suspect anyone can make a genuine mistake.

  8. jade says:

    wow 35! even the duos cost 29!

Leave a Reply to Lipglossiping

RANDOM

Clarins Autumn 2011: Rouge Prodige Lipstick new shades!

Three new lip colours have joined the permanent range of Clarins Rouge Prodige lipsticks this Autumn and although they’re new shades for fall, they hark …

The Lipstick League – week of 3.12.12

Nouveau Cheap – has a lot to say about the new Liquid Metal eyeliners from Physicians Formula. Are they for you? Come see! Pink Sith …

Five reasons why your hairdresser hates your guts

1. You say you want it short.  You moan about being bored with the same style.  They cut it, you cry. 2. You bring in …

The Midas Touch: Gold in Skincare...

Eternally revered as one of the world’s most precious metals, gold has been a highly sought-after commodity from the earliest of ancient civilisations right through …

Personalised Guerlain "Ma Petite Robe Noire" (just in time for Xmas)

Don’t hit me.  I’m not about to start my Christmas gift lists… but if you are the kind of sick puppy who’s so damn organised …

Deal Alert: 25% off at Cult Beauty

For 48hrs only, get 25% off at Cult Beauty with the discount code FLASH25. Perfect for those organised Christmas shoppers out there (I know you’re …

Like Twitter? Like NARS? Like... erm... French Bulldogs?

You’ve got one day left to tweet your beauty questions to none other than NARS’ very own Marcel. They Say: After weeks of a très …

MUFE Full Cover Camouflage Cream Concealer Review

£20.50 makes for an expensive concealer.  It needs to live up to the hype. I bought the Make Up For Ever Full Cover concealer in …

Revlon Colorstay Gel Envy Longwear Nail Enamel

When it comes to my current beauty routine, I’m sorry to admit that painting my nails is about as intense as it gets.  I’m still …

NOTD: China Glaze - Mahoganie

You can’t polish a turd but you can roll it in glitter… Ta-da!! Well, it’s not exactly subtle is it?  A warm brown base colour …

POPULAR

CLOSED: Competition Time: Givenchy Very Irresistible L'eau en Rose Perfume!

Want to really spoil Mum this Mother’s Day?  Or perhaps you just want to spoil yourself?  It’s ok… I won’t judge… there are plenty of …

CLOSED - Win it! The Body Shop Expert Brush Collection

I don’t know about you, but I woke up this morning with a distinct “Hello Monday morning, I’ve been expecting you…” kinda feeling.  Maybe it’s …

Win a gorgeous "glow" trio with prizes from Urban Decay, New CID, & Arbonne!

COMPETITION NOW CLOSED! WINNER IS: “IZABELLA” (COMMENT #96045) – WINNER HAS BEEN EMAILED!   It’s still January, the MET office have just issued yet another …

Hello? Is this thing on?

Phew, that was a little unexpected. For those of you who haven’t had the misfortune of reading my hand-wringing tweets and woe-ridden facebook updates, let …

Avoid the brush off with Oral-B Pro-Expert

There’s a new toothpaste in town. It’s lean, mean and err not very minty as it happens.  Featuring the revolutionary bacteria-busting ingredient Stabilised Stannous Flouride, …

Big savings on French Pharmacy brands, win my Escentual.com top picks!

I’m of the firm opinion that for the money, French pharmacy brands offer some of the best solutions for diffcult skin-types. Escentual.com have long been …

Win it! 3 EcoTools Bamboo Bronzer Brushes to win!

I’ve written about these before, you know I love them, I want you to love them too! So why not have a go at winning …

FOTD Busting out of the comfort zone!

You may recall my bitter moans last week about how when presented with a rare opportunity to spend an indecent amount of time playing with …

Dear Obesity...

We have been together for over 20 years, our lives so entwined that I’ve never been sure how to live without you.  I would like …

Urban Decay The Black Palette - Photos & Swatches

The soon-to-be-released Black Palette from US eyeshadow maestro’s Urban Decay is an altogether darker affair than the recent Naked set… The Black Palette includes 6, …

  • Categories

  • Archives

  • Admin

  • Ads