What’s happening over at HQHair?

Posted by Lipglossiping On January - 17 - 2011

An official statement on the current HQHair situation:

Unfortunately HQ Hair went into administration last week.  However in a bid to save the brand and the site it has been bought by The Hut Group. At the moment there is a holding site so some brands will not appear but the plan is to relaunch in a big way. HQ was a leader in the online beauty world and we want to keep it that way by investing in the technology and introducing exciting new hard-to-find brands as well as supporting those we currently stock. Please keep with us while we make the transition. All customer orders will be honoured and everyone will be looked after as always.

Kind regard
Hilary Andrews
MD

There’s much talk at the moment about what might and might not be happening with regards to the popular beauty site HQHair.  I know that for many European girls, the site was their main source for hard-to-obtain brands such as NARS (a brand that has been removed from the HQHair brand portfolio in the past few days).

I do hope that the company can get back on their feet soon.  in the recent past, I’ve felt at times that the online emporium haven’t been quite as focused as they should have been, though to be fair… the CS issues I have had have been rectified promptly when brought to their attention.

Perhaps this will be the kick needed to relaunch into the beauty leader they want to be.  Until then, my thoughts are with those who have lost their jobs at the brand.


15 Responses to “What’s happening over at HQHair?”

  1. yasmine choudhry says:

    shame about this, it hhad some great brands, i have some vouchers best use them up

  2. Kelsey says:

    I used to be on there all the time a few years ago lusting over all the amazing brands, now its just not as exciting. Still shocked that they are in the state they are though, just goes to show no company is safe…

  3. I’ve ordered from them a couple of times and always had great service, so this is a shame. Practically all the NARS products were out of stock these past couple of months, so I’m not surprised to hear there may have been something going on there. I hope they can reach a solution so the poor staff don’t have to lose their jobs.

  4. Zoe says:

    Oh no! I love HQ Hair. The Hut are good so hopefully the customer service will still be as good.
    Zoe x
    DiamondSolitaire

  5. I always visited but rarely bought, they never had the stuff I wanted in stock…thou they did/do stock philosophy which is hard for me to get

  6. Ida says:

    Nooo. I just won an instant gift card, and I didn’t even get a chance to use it :( And how am I supposed to get my Mario Badescu products?!

  7. Timperley says:

    I didn’t like the way the new website that they introduced displayed the products. The old one was much easier to browse. No complaints about the service. Hope they pull through.

  8. Lucy says:

    Aw what a shame, I’ve not used them recently (as they’re often more expensive than other online retailers for the same items) but I’ve used them quite a bit in the past and always been pleased.

  9. AlicatAHL says:

    I’m so sad about this. I was lucky enough to win a NARS makeover (kindly mentioned by the lovely Charlotte in her blog!) just before Christmas, and met the lovely ladies down in London. I had such a fantastic time, the ladies were truly warm and friendly, and I didn’t want to leave! I hope it gets sorted out soon and that none of the lovelies I met have lost their jobs.

  10. Ailsa says:

    Hi Charlotte

    Can I quickly let Ida know that BeautyBay.com do Mario Badescu (in fact, we’re the only UK stockist left)?

    Thanks

    Ailsa

  11. Panda says:

    I found out from online shop site Shobble that webshop called “Kiss and Makeup” apparently sells Mario Badescu skincare also. Though that store is US based…

    http://www.shobble.com/en/search/?q=Mario+Badescu

  12. Clare says:

    Thats a shame, I have used HQ Hair for a good few years now although have to say they did sell a lot of stuff which wasn’t in stock but, would take your money all the same!

  13. […] mit einer Dame von HQhair – der Shop, der auf einmal Konkurs ging, um dann von der HutGroup aufgekauft zu werden, und nun so langsam wieder das Sortiment auf alten Stand aufzustocken. Und siehe da: auch […]

Leave a Reply

RANDOM

Paul & Joe Limited Edition Face Colour Shades

If cat-shaped lipsticks aren’t really your thing, Paul & Joe have also released three new (and rather lovely) limited edition face colour shades for Autumn/Winter …

Inexpensive Beauty Find: Miss Sporty Metal Flip Nail Polish Duochromes

I found these Miss Sporty Metal Flip Nail Polish Duochromes in my local Boots store last week, they sure are pretty – and at £1.99 …

NEOM Luxury Organics spreads a little... Happiness

NEOM’s latest fragrance to join their impressive lineup of natural-wax candles is simply called Happiness* and strives to create an atmosphere of calm and contentment …

Kjaer Weis Creme Blush in Sun Touched

In a childish act of defiance (a.k.a: sticking two fingers up) at what has become my horribly dry skin… I went and bought this Kjaer …

Sarah McNamara Miracle Skin Transformer Face SPF20 Spotlight

I don’t know about you, but whenever I hear about a new all-in-one face base, I get very hopeful at the thought of being able …

Cherry Culture NYX & Milani Haul

A few weeks ago, Cherry Culture tempted me with another 20% off sale (I think it was 20%, I can’t remember exactly)… anyway, my goodies …

Inexpensive Beauty Find - Tesco Barbara Daly Nail Polish NOTD

Barbara Daly has some caaaaa-ute mini nail polishes (7ml) available in Tesco at the moment.  I’m wearing the shade Sunset which is a glorious pink-toned …

Warning, cute kid. Look away now.

Look away now if you don’t like children.  I totally get it if you don’t.  It’s ok, I only like my child… normal service will …

Confessions of a Beauty Blogger... #thingsivenever

You know, back in the day… us beauty bloggers were pretty simple human beans. We didn’t glam up and go to events, we didn’t get …

Do you know how to check if your cosmetics have expired? You do now!

With a massive amount of gratitude to reader Mary (and a little bit of fist-shaking since I spent half of last night checking my makeup’s …

POPULAR

CLOSED: Competition Time: Givenchy Very Irresistible L'eau en Rose Perfume!

Want to really spoil Mum this Mother’s Day?  Or perhaps you just want to spoil yourself?  It’s ok… I won’t judge… there are plenty of …

CLOSED - Win it! The Body Shop Expert Brush Collection

I don’t know about you, but I woke up this morning with a distinct “Hello Monday morning, I’ve been expecting you…” kinda feeling.  Maybe it’s …

Win a gorgeous "glow" trio with prizes from Urban Decay, New CID, & Arbonne!

COMPETITION NOW CLOSED! WINNER IS: “IZABELLA” (COMMENT #96045) – WINNER HAS BEEN EMAILED!   It’s still January, the MET office have just issued yet another …

Hello? Is this thing on?

Phew, that was a little unexpected. For those of you who haven’t had the misfortune of reading my hand-wringing tweets and woe-ridden facebook updates, let …

Big savings on French Pharmacy brands, win my Escentual.com top picks!

I’m of the firm opinion that for the money, French pharmacy brands offer some of the best solutions for diffcult skin-types. Escentual.com have long been …

Avoid the brush off with Oral-B Pro-Expert

There’s a new toothpaste in town. It’s lean, mean and err not very minty as it happens.  Featuring the revolutionary bacteria-busting ingredient Stabilised Stannous Flouride, …

Win it! 3 EcoTools Bamboo Bronzer Brushes to win!

I’ve written about these before, you know I love them, I want you to love them too! So why not have a go at winning …

FOTD Busting out of the comfort zone!

You may recall my bitter moans last week about how when presented with a rare opportunity to spend an indecent amount of time playing with …

Dear Obesity...

We have been together for over 20 years, our lives so entwined that I’ve never been sure how to live without you.  I would like …

Urban Decay The Black Palette - Photos & Swatches

The soon-to-be-released Black Palette from US eyeshadow maestro’s Urban Decay is an altogether darker affair than the recent Naked set… The Black Palette includes 6, …

  • Categories

  • Archives

  • Admin

  • Ads