This week, whilst up in London I was in a well known and respected beauty hall buying Leila her first Mason Pearson hairbrush. This beauty hall is small, cramped and slightly unusual as the tills are randomly dotted around the department without the usual till/counter setup.
I picked up the hairbrush and approached two sales assistants who were stood at the till nearest to me. Hovering with the hairbrush in my hand I waited for them to finish their conversation and notice me standing there.
I wasn’t in a rush… so I waited quite happily until a few minutes had passed and frankly I started to feel a bit silly. I began dropping increasingly obvious hints that I was indeed on the same planet as them.
2 minutes later, I faux coughed and got noticed.
“You can pay for that here” said SA1 whilst SA2 turned and busied herself for a moment. I smile and extend my arm to hand her the hairbrush… but before it’s left my grip, SA1 has signalled SA2 for her attention and they’re gabbing again leaving me with my hand outstretched waiting for someone to take the damn brush off me.
Awkwardly I lower my arm and wait whilst SA1 continues her conversation with SA2.
Eventually SA1 reaches out without saying a word or even breaking eye contact with her pal. I place the hairbrush in her hand all the while thinking “Don’t buy it from here… go on, interrupt and tell them not to bother themselves…” of course, I don’t say a word…
…and so it continues. I hand over my card in silence… again, waiting with my hand outstretched while SA1 takes an age to contemplate whether or not she can be arsed to put my transaction through.
Eventually I get handed back my card, receipt and the hairbrush in one big handful.
“Could I have a bag please?”
I get passed a bag in the manner you would pass someone a closed book…. so I purposefully make a show of fumbling with my purse, bag, hairbrush and receipt (remember no counters to rest anything on). I’m pissed at this point and they’re still just freaking chatting.
“You can pay for that here” were the only words that were uttered to me throughout a transaction that took 5 minutes to complete.
Did I complain? You bet… poor Mr. L suffered my irritation all the way up Regent Street.
Are you the complaining type or do you suffer in silence like me and then ear-bash your nearest and dearest? Had any poor beauty hall experiences recently?