NYX Hauling to the UK – MsCuppyCakes RANTY UPDATE

Posted by Lipglossiping On August - 22 - 2009

Part 1 & Part 2 of the saga… and don’t read further if you’re offended by swearing.

…So, my original order was made back in May and included lipsticks, loose pearl eyeshadows and nail polishes.

I received 2/3 of my order 2 weeks later with the rest being marked as Out of Stock on the invoice.  I didn’t think anymore of it and assumed that I’d be refunded for whatever was unavailable.

Fast forward a couple of months and the rest of my order still hadn’t arrived.  Neither had my refund.  I was busy being a new mum, so was preoccupied with other things and not overly concerned about this.

I emailed them in July to query what was going on as I hadn’t heard a dickie bird from them and they replied promptly to let me know that my items were going to be shipped that week.  They weren’t infact shipped until the end of the month and I wasn’t notified of this until I had chased them up a couple more times.

We’re now heading towards the end of August, and I emailed to tell them that I still hadn’t received my order and I wanted a refund for the items not received.

I had a one line reply telling me to go check with my customs office.

That totally got my back up.  No apologies, nothing… just a ‘we sent it’?  Fuck off, I’ve waited since May for you to pull your fingers out of  your bums and send me my order and now that it’s lost somewhere over the Atlantic you tell ME to chase it up?

I’m gonna do a long story short thing here, because quite frankly… I’m boring myself thinking about the whole thing now.  It wasn’t a huge amount of money – but it’s the insincere “have a nice day (we don’t actually give a shit)” attitude they displayed towards the whole sorry saga which turned me into a dog with a bone on this one.

After some more emails which mainly involved them telling me what great communicators they felt they were whilst I tried not to piss myself with laughter over the irony, I got an email this morning…

…We will not continue back and forth email, as it is clear we view this situation very differently.

We have issued you a refund.

in other words: “You don’t half go on, we thought you’d have buggered off by now – so take this and piss off”.

I can do that! ‘Cos your stock buying abilities suck, your communication skills are non-existent and most of all… the name of your shop is rubbish.


NYX Round Lipsticks Super Mini Haul & Mini Rant to go with!

Posted by Lipglossiping On June - 18 - 2009

This is a tiny haul, it was larger but MsCuppyCakes was out of stock on a few items of my order.  How much do I hate it when e-tailers send half an order without giving me the option to adjust/add to my original order in lieu of the out of stock stuff.  I mean, I’m already paying the international shipping, so gimme the god damn option to choose alternative products or simply re-order from fresh if their online merchant service doesn’t allow exchanges.  *and breathe…*

Other than that, I was pleased with the service.  I received my items fairly quickly (within 14 days) and everything arrive in one piece and well packaged.  The value of my order was stated correctly on the customs form and not overinsured (important to avoid unecessary import duty).  I would order again, although I would definitely double check stock levels with a quick email and go to NonPareilBoutique instead if they were unsatisfactory.

Overall, 3/5… definite room for improvement with regards to stock updates and communication.

Anyway, here’s some of the infamous round lipsticks I selected:

nyxroundlipsticks

From L -> R: Darling, Chaos, Ceto and Rea

and the swatches…

nyxroundswatches

Darling and Ceto are a little too simillar for it to be worth owning them both.  Out of the 2, I prefer the slightly less sheer Darling.  Rea is a nice medium matte nude which isn’t at all drying on the lips like some mattes.

Chaos… beautiful in the tube, I’m really not sure whether I can pull this colour off or not… what do you think?  Yay or Nay?  Be honest now, or I’ll come round your house and pee in your cornflake box.

nyxchaosface

I also bought some of the NYX Loose Pearl Eyeshadows and Nail Polishes, although none of the polishes turned up *sigh*.  First impressions of the Loose Pearl Eyeshadows are positive (for the price).  Can’t stand the little pots they come in so I’ve ordered some pigment pots from eBay to decant them into.  I shall do some swatches of them soon.

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